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What is your return policy?

- Returns can be made on normal price apparels ;sales / promotion items, Intimates, Swim wears and Accessories CANNOT be return.

-Returns only can be made one time for the per say item.

- All return / exchanged items must be shipped back to our office within 7 days of receiving your parcel.

- Refund would only be done as store credit. Strictly NO cash refund is allowed.

- Store credits voucher code can only be used oncenot applicable for another return/exchange, or with any further discounts and must be redeemed within 30 days from the date of issued.

-Returned item must be in the original state unworn, tags on, unwashed & no smell of deodorant /perfume/ washing powder, otherwise an exchange/refund will be reject. 

-Customers shall bear the shipping costs.We recommend you to send the parcel via courier services with tracking number provided.

- Items with slight imperfections (loose thread, slight dotted stains etc) which do not affect the overall appearance of the item will not be considered a defect.

- We reserved the right to reject any returned item if it doesn’t meet all mentioned conditions.

-If you receive an incomplete order. Please contact us at askjoyapparel@gmail.com and we will get back to you as soon as possible.




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